Sophie graduated with a first-class degree in Consumer Behaviour and Marketing from the University of Reading. During her studies, Sophie completed an industrial placement year with Heathrow Airport. She brings tangible experience and enthusiasm in integrating human psychology to achieve the most effective, compelling, and engaging outreach programmes for customers.
Over her industrial placement, Sophie became an integral member of Heathrow Expansion’s Commercial Planning and Development Team, formulating key components of the DCO, namely the passenger transport interchange and lounge study. Sophie also held responsibilities within the customer insight department, facilitating focus groups as part of the stakeholder engagement programme. Alongside this, Sophie worked closely with Heathrow Express to develop an updated service and sales proposition and became the communications lead for Heathrow Emerging Talent.
At Copper, Sophie is involved in several major and nationally significant infrastructure projects which benefit from her creative perspective to ensure stakeholder engagement is inclusive, specifically by reaching younger demographics.